FAQ ҉
ORDERS & PAYMENTS
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WHAT PAYMENT METHODS DO YOU ACCEPT? WE ACCEPT ALL MAJOR CREDIT & DEBIT CARDS, AS WELL AS SECURE PAYMENT OPTIONS SUPPLIED BY OUR PAYMENT PROVIDER. ALL TRANSACTIONS ARE PROCESSED IN GBP, EUR, or USD.
ARE TAXES INCLUDED IN THE PRICES? ALL PRICES SHOWN ON OUR WEBSITE EXCLUDE VAT. ANY APPLICABLE TAXES OR DUTIES ARE CALCULATED AT CHECKOUT BEFORE YOU COMPLETE YOUR ORDER
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SHIPPING & DELIVERY
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DO YOU SHIP INTERNATIONALLY? YES. WE SHIP WORLDWIDE, WITH ALL CUSTOMS FEES AND DUTIES BEING COLLECTED AT CHECKOUT, SO YOU WONT FACE ADDITIONAL CHARGES ON DELIVERY.
HOW LONG DOES DELIVERY TAKE? DELIVERY TIMES VARY DEPENDING ON THE DESTINATION AND PRODUCT. WE DO NOT GUARANTEE DELIVERY TIMES BUT WE AIM TO DISPATCH AND PROCESS ORDERS PROMPTLY.
CAN I TRACK MY ORDER? ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH TRACKING INFO.
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RETURNS & REFUNDS
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WHAT IS YOU RETURN POLICY? WE ACCEPT RETURNS WITHIN 14 DAYS OF YOU RECEIVING YOUR ORDER. ITEMS MUST BE UNWORN, UNUSED AND RETURNED IN THEIR ORIGINAL PACKAGING AS THEY WERE PACKED.
CAN I RETURN AN ITEM IF I CHANGE MY MIND? YES, YOU MAY RETUN AN ITEM IF YOU CHANGE YOUR MIND. CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING, AND THE ORIGINAL SHIPPING FEE PAID IS NON REFUNDABLE.
DO YOU OFFER PARTIAL REFUNDS? YES, IN SOME CASES SUCH AS MANUFACTURING ERRORS OR DAMAGE, WE MAY ISSSUE A PARTIAL REFUND OR REPLACEMENT DEPENDING ON THE SITUATION.
HOW DO I START A RETURN? PLEASE CONTACT US AT INFO@STONECOLDSTUDIOS.CO.UK WITH YOUR ORDER NUMBER AND REASON FOR RETURN. OUR TEAM WILL GUIDE YOU THROUGH THE PROCESS.
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REFUND PROCESSING
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HOW LONG WILL MY REFUND TAKE?
ONCE WE RECEIVE AND INSPECT YOUR RETURN WE WILL NOTIFY YOU WITH APPROVAL OR REJECTION OF YOUR REFUND. APPROVED REFUNDS ARE PROCESSED WITHIN 5-10 WORKING DAYS BACK TO YOUR ORIGINAL PAYMENT METHOD PROVIDER ACCOUNT.
CAN I CANCEL MY ORDER BEFORE IT SHIPS?
YES. IF YOUR ORDER HAS NOT BEEN SHIPPED, YOU CAN REQUEST A FULL REFUND. ONCE YOUR ODER HAS BEEN SHIPPED, IT MUST BE RETURNED UNDER OUR RETURN POLICY.
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PRODUCT INFORMATION
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ARE YOUR PRODUCT TRUE TO SIZE? EACH PRODUCT PAGE INCLUDES SIZE INFORMATION AND GUIDENCE. IF YOUR UNSURE, FEEL FREE TO CONTACT US BEFORE PLACING YOUR ORDER.
ARE YOUR PRODUCTS PRE-MADE? RELEASES MAY VARY DEPENDING ON PRODUCT AND DEMAND. WE DO NOT GUARANTEE EXACT DELIVERY TIMES FOR ANY SPECIFIC PRODUCT, ESTIMATED TIMELINES ARE SPECIFIED IN EACH PRODUCTS DESCRIPTION.
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FOR ANY ADDITIONAL QUERIES, CONTACT:
INFO@STONECOLDSTUDIOS.CO.UK
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OUR LEGAL DOCUMENTS ARE AVAILABLE BELOW: